Privacy policyPrivacy policy

Solarco cleaning is based at:

• Address: Truibroek 53/11, 3945 Tessenderlo-Ham
• Email: info@solar-co.be
• Phone: +32 498 54 26 22
• Company number: BE0805.554.118

We act as controller within the meaning of the General Data Protection Regulation (GDPR). This means that we determine which personal data are collected, why they are collected and how they are processed.

2.1 Data you provide yourself

Contact and quotation forms: through our website you can contact us or request a quote. In doing so, we ask for your (company) name, telephone number and email address. We use this information to:

• Handle your enquiry and provide you with an appropriate response or quotation.
• Contact you about our services.

We process this data on the basis of:

• Consent: by filling in and sending your details yourself, you consent to their processing.
• Legitimate interest: we have a business interest in following up and processing an enquiry or quotation request.

2.2 Automatically collected data (non-personal information)

In addition, we may automatically collect certain information about your use of the website, such as your IP address, browser type, pages visited and the times of your visit. This information helps us:

• Improve the functionality and usability of the website.
• Perform statistics and analysis to evaluate the performance of our services.

This data is usually collected through cookies. For more information on the use of cookies, please refer to our Cookies page.

We only use your personal data for the following purposes:

• Meeting your request or application: processing quotation requests, contact requests or orders, and contacting you in response to your query or request.
• Communication and customer service: sending necessary (service) messages, for example about changes to our services or general terms and conditions, and answering questions, feedback or complaints.
• Legal obligations: complying with the administrative, accounting and legal obligations that apply to us.
• Security and optimisation: securing our website and services against misuse, and optimising performance and user experience on our website.

We will not share your data with third parties, unless this is necessary for the performance of our services or when we are required to do so by law.

Under the GDPR, we base our data processing on one or more of the following legal grounds:

• Performance of a contract: in the context of a (forthcoming) agreement with you, for example when you request a quote.
• Consent: for processing data that you voluntarily enter via our website. You have the right to withdraw this consent at any time.
• Legitimate interest: to carry out our business activities, improve services and communicate with (potential) customers.
• Legal obligation: where the law requires us to retain or provide certain data.

We will not retain your personal data for longer than is necessary for the purposes for which they were collected or used, unless there is a legal obligation to retain them. The retention period may vary depending on the type of data and the specific purpose. As soon as the data are no longer needed, they are securely deleted or anonymised.

As a data subject within the EU, you have the following rights in respect of your personal data:

• Right of access: you may ask what personal data we process about you and receive a copy of it.
• Right to rectification: if your data is incorrect or incomplete, you can ask us to correct or complete it.
• Right to erasure (“the right to be forgotten”): you may ask us to delete your personal data when it is no longer needed, or when you withdraw your consent.
• Right to restriction of processing: in certain cases you can temporarily stop the processing of your data.
• Right to object: you may object to the processing of your personal data, for example for direct marketing.
• Right to data portability: you have the right to receive the data you have provided to us in a structured and machine-readable format and to transfer it to another party.
• Right to lodge a complaint: if you consider that we do not handle your personal data with care, you can lodge a complaint with the competent authority (in Belgium this is the Data Protection Authority).

Would you like to exercise any of these rights? Then send an email to info@solar-co.be. We will respond as soon as possible, but in any case within the statutory period of one month.

We take appropriate technical and organisational measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification of your personal data. These include secure network connections and access protection. Despite these measures, no method of data transmission over the internet can be guaranteed to be 100% secure. You understand and accept that we cannot be held responsible for unauthorised access through our website that is beyond our control.

In principle, we do not share your data with third parties unless:

• This is necessary for the performance of our services (for example IT suppliers).
• We are required to do so by law (for example at the request of authorities).
• You have given express consent.

With third parties who process personal data on our behalf, we enter into a processor agreement to ensure the same level of security and confidentiality.

For the use of cookies, please refer to our separate Cookies page. There you will find more information about which cookies are used, for what purposes and how to respond to them.

In some cases, it may be necessary for personal data to be transferred or stored outside the European Economic Area (EEA). If we do so, we will ensure that this transfer takes place in accordance with the GDPR, for example by using standard contractual clauses or by checking that an adequate level of data protection is provided.

We reserve the right to amend this Privacy Policy from time to time. Material changes will be immediately visible on our website. The “Last modified” date at the top of this Privacy Policy indicates when the latest changes were made. We encourage you to refer to this page frequently so that you are aware of the most recent version.

If you have any questions or comments about this Privacy Policy or the processing of your personal data, please feel free to contact us:

• Email: info@solar-co.be
• Phone: +32 498 54 26 22
• Address: Truibroek 53/11, 3945 Tessenderlo-Ham

We are happy to help you with all your questions on privacy and data processing.

With this Privacy Policy, we hope to have provided you with clarity on how we at Solarco handle your personal data. By visiting our site and using our services, you agree to the contents of this policy. Should you disagree with anything or have a question, please contact us, we are here for you!