Privacy policy

Last modified: 10/01/2025

This Privacy Policy describes how Solarco BV ("we", "us" or "Solarco") processes personal data that we collect when you visit our website (www.solar-co.be) or when you otherwise share personal data with us (hereinafter: "Users" or "you"/"u").

1. Who are we?

Solarco BV is based at:

• Address: Frame21 Business Center, Diamantstraat 8/259, 2200 Herentals - Flanders, Belgium
• Email: info@solar-co.be
• Phone: +32 480 616848

We act as controller within the meaning of the General Data Protection Regulation (AVG / GDPR). This means that we determine which personal data are collected, why they are collected and how they are processed.

2. What data do we collect and why?

2.1 Data you provide yourself

• Contact and quotation forms: through our website you can contact us or request a quote. In doing so, we ask for (company) name, telephone number and e-mail address. We use this information to:
  1. Handle your enquiry and provide you with an appropriate response or quotation.
  2. Contacting you about our services.
  We process this data on the basis of:
  • Permission: by filling in and sending your details yourself, you consent to their processing.
  • Legitimate interest: we have a business interest in following up and processing an enquiry or quotation request.

2.2 Automatically collected data (non-personal information)

In addition, we may automatically collect certain information about your use of the website, such as your IP address, browser type, pages visited and the times of your visit. This information helps us:

• Improve the functionality and usability of the website.
• Perform statistics and analysis to evaluate the performance of our services.

This data is usually collected through cookies. For more information on the use of cookies, please refer to our Cookies page.

3. Purposes of processing

We only use your personal data for the following purposes:

1. Meeting your request or application
   Processing quotation requests, contact requests or orders. Contacting you in response to your query or request.
2. Communication and customer service
   Sending necessary (service) messages, e.g. about changes to our services or general terms and conditions. Answering questions, feedback or complaints.
3. Legal obligations
   Complying with administrative, accounting and legal obligations which are incumbent upon us.
4. Security and optimisation
   Securing our website and services against misuse and optimising performance and user experience on our website.

We will provide your data not share with third parties, unless this is necessary for the performance of our services or when we are required to do so by law.

4. Legal grounds for processing

Under the AVG, we base our data processing on one or more of the following legal grounds:

• Execution of an agreement: at a (forthcoming) agreement with you, e.g. when you request an offer.
• Permission: for processing data that you voluntarily enter via our website. You have the right to withdraw this consent at any time.
• Legitimate interest: to carry out our business activities, improve services and communicate with (potential) customers.
• Legal obligation: if the law requires us to keep or provide certain data retained or provided.

5. Retention period

We will not retain your personal data for longer than is necessary for the purposes for which they were collected or used, unless there is a legal obligation to retain them. The retention period may vary depending on the type of data and the specific purpose. As soon as the data are no longer needed, they are securely deleted or anonymised.

6. Your rights

As a data subject within the EU, you have the following rights in respect of your personal data:

• Right of inspection: you may ask what personal data we process about you and receive a copy of it.
• Right of rectification: if your data is incorrect or incomplete, you can ask us to correct or complete it.
• Right of removal ("the right to be forgotten"): you may ask us to delete your personal data when it is no longer needed, or when you withdraw your consent.
• Right to restriction of processing: you can temporarily stop the processing of your data in certain cases.
• Right of objection: you may object to the processing of your personal data, e.g. for direct marketing.
• Right of transferability: you have the right to receive and transfer to another party the data you have provided to us in a structured and machine-readable format.
• Right to complain: should you consider that we do not handle your personal data with care, you can lodge a complaint with the competent authority (in Belgium this is the Data Protection Authority).

Would you like to exercise any of these rights? Then send an e-mail to info@solar-co.be. We will respond as soon as possible, but in any case within the statutory period of one month.

7. Security of your data

We take appropriate technical and organisational measures to prevent abuse, loss unauthorised access, unwanted disclosure and unauthorised modification of your personal data. These include secure network connections and access protection. Despite these measures, no method of data transmission over the internet 100% be securely guaranteed. You understand and accept that we cannot can be held responsible for unauthorised access through our website that is is beyond our control.

8. Sharing data with third parties

In principle, we do not share your data with third parties unless:

• This is necessary for the performance of our services (e.g. IT suppliers).
• We are required to do so by law (e.g. at the request of authorities).
• You have given express consent.

We enter into a processor agreement to ensure the same level of security and confidentiality.

9. Cookies

For the use of cookies, please refer to our separate Cookies page. There you will find more information about which cookies are used, for what purposes and how to respond to them.

10. Transfers outside the EEA

In some cases, it may be necessary to transfer or store personal data stored outside the European Economic Area (EEA). If we do so, we will ensure that this transfer takes place in accordance with the AVG, for example by using using standard contractual clauses or by checking that an adequate level of data protection is provided.

11. Changes to this privacy policy

We reserve the right to amend this Privacy Policy from time to time. Material changes will be immediately visible on our website. The "Last Modified" date at the top of this Privacy Policy indicates when last changes were made. We encourage you to refer to this page frequently so that you can aware of the most recent version.

12. Contact

If you have any questions or comments about this Privacy Policy or the processing of your personal data? If so, please feel free to contact us:

• Email: info@solar-co.be
• Phone: +32 480 616848
• Address: Frame21 Business Center, Diamantstraat 8/259, 2200 Herentals - Flanders, Belgium

We are happy to help you with all your questions on privacy and data processing.

With this Privacy Policy, we hope to have provided you with clarity on how we at Solarco handle your personal data. By visiting our site and using our services, you services, you agree to the contents of this policy. Should you disagree with anything or or have a question, please contact us - we are here for you!